Palm Bay, FL | Open to Remote, Hybrid, and On-Site Roles | Available Now

Entry-Level IT Support Candidate

Stephen Wilkinson | Palm Bay, FL

I am currently studying for CompTIA A+ and building toward an entry-level help desk or IT support role, with supporting projects in networking labs, browser utilities, React games, and Unity prototypes.

CompTIA A+ In ProgressHelp Desk ReadyCybersecurity Student

Help Desk Readiness

Windows 10/11 troubleshooting
Basic networking support
DNS, DHCP, and Wi-Fi basics
User account and password support
Remote support basics
Printer and peripheral support
Software installs and updates
Ticket notes and documentation
Customer-facing communication
Methodical problem solving

Selected Work

A focused view of the projects I would bring up first in an interview: IT support labs, practical web utilities, and game prototypes that show planning, implementation, and documentation.

IT / Cybersecurity Lab

Proxmox + Pi-hole Homelab Documentation

Designed a Phase 1 homelab plan covering virtualization, container management, DNS sinkholing, validation scripts, diagrams, IP planning, and rollback notes.

  • Skills: Proxmox, Docker, Portainer, Pi-hole, DNS, LXC, runbooks, rollback planning.
  • Status: Documentation and test plan complete; physical build pending final hardware selection.
  • Path: Desktop\homelab-phase1
  • Portfolio: Open Home Lab page

Frontend / Job-Search Utility

Portfolio Site + Browser Utilities

Built a static GitHub Pages portfolio with resume pages and small JavaScript tools for passwords, notes, habits, unit conversion, tips, flashcards, todos, weather, and finance prototypes.

  • Skills: HTML, CSS, JavaScript, responsive layout, local storage, form handling, accessibility basics.
  • Status: Live portfolio materials in active polish; apps are small but presentable demos.
  • Link: wilkins4.github.io

Game Development / Unity

Stick Arena CE

Created a browser-ready Unity arena FPS prototype with generated scenes, three weapons, shields, pickups, bots, menus, HUD, match results, and a networking abstraction boundary.

  • Skills: Unity 2021 LTS, C#, WebGL builds, gameplay systems, AI bots, UI flow, release planning.
  • Status: Local playable prototype; real online multiplayer is planned but not implemented.
  • Path: Desktop\StickArenaCE

Game Development / Unity

Lanternwild

Started a moddable multiplayer frontier RPG prototype with a data-driven content pipeline, base-game JSON content, Unity bootstrap, and design docs for server-hosted worlds.

  • Skills: Unity, C#, JSON content schemas, systems design, modding architecture, technical documentation.
  • Status: Early vertical-slice prototype; current focus is content validation and local play-mode loop.
  • Path: Desktop\Lanternwild

React / TypeScript Prototype

Outreach Agent Prototype

Built a local-first workflow prototype for turning business-card input and website signals into reviewed, manual outreach drafts without sending anything automatically.

  • Skills: React, TypeScript, Vite, state persistence, modular service design, review-first automation UX.
  • Status: Functional local prototype; README still needs project-specific setup and architecture notes.
  • Path: Desktop\outreach-agent-prototype

Resume / Career Materials

IT Support Resume Pages

Maintained focused resume pages and job-search materials aimed at entry-level help desk, desktop support, and IT support roles.

  • Skills: technical communication, role targeting, resume structure, portfolio proof planning.
  • Status: IT-support resume is present; frontend resume exists separately and should stay role-specific.
  • Link: Open IT-Support Resume

About

I am an IT support candidate and cybersecurity student based in Palm Bay, Florida. I am currently preparing for CompTIA A+ as I build toward an entry-level help desk or IT support role.

I value clear communication, patient support, organized notes, and reliable follow-through when working through technical problems.

Skills

Help Desk & User Support

Windows 10/11 support, password reset support, printer troubleshooting, remote support basics, ticket documentation, user account support, software install/update support.

Networking Fundamentals

TCP/IP, DNS, DHCP, Wi-Fi troubleshooting, Ethernet troubleshooting, basic routing and switching, VLAN concepts, device inventory.

Cybersecurity Foundations

CIA triad, least privilege, MFA, patch management, account security, logging basics, security awareness.

Tools & Platforms

Windows, macOS, Linux CLI basics, Git/GitHub, VS Code, Wireshark, Nmap/Zenmap, Microsoft 365, Google Workspace, Docker basics.

Customer Service & Communication

Clear documentation, calm issue handling, customer service, team collaboration, follow-through, explaining technical issues clearly, problem solving under pressure.

Experience

Front-End Freelance Developer

August 2023 to Present

  • Built and maintained responsive portfolio, landing page, and small business website concepts.
  • Used HTML, CSS, JavaScript, React, Git, and GitHub.
  • Translated user goals into working technical solutions.
  • Documented changes, debugged layout issues, and improved usability.
  • Practiced version control, troubleshooting, and iterative improvements across small projects.

Cook and Cashier, Samson's Concessions

September 2020 to April 2023

  • Delivered customer-facing service in a fast-paced environment requiring accuracy and professionalism.
  • Managed order flow, cash handling, and communication during busy service periods.
  • Built habits around accountability, teamwork, reliability, and solving problems under pressure.
  • Developed patience and clear communication with customers and coworkers.

IT Projects & Labs

Hands-on labs and builds covering virtualization, networking, DNS, containers, scripting, documentation, and help desk operations.

Proxmox VE Homelab - Phase 1

Designed and documented a homelab stack using Proxmox VE, an Ubuntu Server VM for Docker and Portainer CE, and a dedicated Pi-hole LXC for DNS sinkholing. Deliverables include topology diagrams, an IP plan, install runbook, validation tests, and rollback procedure.

Support relevance: Shows virtualization, containerization, DNS planning, and formal change documentation. Physical deployment is pending hardware selection, so I present this as a documented lab plan rather than a production environment.

Proxmox, Virtualization, Docker, Portainer, Pi-hole, DNS, LXC, Documentation

Pi-hole DNS Lab

Planned Pi-hole DNS service with Docker, clean port-53 handling, local hostname conventions, staged rollout, and rollback steps for household-safe testing.

Support relevance: Direct practice with DNS behavior, DHCP/DNS interaction, container networking, and cautious change management.

Pi-hole, DNS, Docker, Raspberry Pi, dnsmasq, Networking, Change Management

Home Network Lab

Maintain documentation for a home network using a TP-Link ER707-M2 router, TL-SG108-M2 2.5G switch, EAP610 access point managed through Omada SDN, and a TerraMaster NAS.

Support relevance: Maps to common support scenarios involving Wi-Fi stability, device connectivity, DNS resolution, DHCP reservations, and network inventory.

Networking, DNS, DHCP, Wi-Fi, Omada SDN, Switch, NAS, Inventory

Help Desk Troubleshooting Labs

Practice Windows support tasks with ticket-style notes: symptom, hypothesis, steps taken, resolution, and notes for next time.

Support relevance: Reinforces the habits expected in entry-level support: calm triage, clear notes, and repeatable troubleshooting steps.

Windows, Event Viewer, Remote Desktop, Printing, Troubleshooting, Documentation

Python Automation & Scripting

Built small Python automation tools including bot scripts and market monitoring prototypes, with attention to scheduled execution, API calls, error handling, and keeping credentials out of source code.

Support relevance: Demonstrates scripting comfort for monitoring, alerting, and reducing repetitive manual work.

Python, Automation, APIs, Scripting, Scheduling

View GitHub profile

NAS & Backup Workflow

Documented a NAS-backed backup workflow with folder structure, external-drive rotation, retention expectations, access control basics, and restore verification.

Support relevance: Backup verification and recovery discipline are core IT support responsibilities.

NAS, Backups, Storage, Access Control, Recovery, Documentation

Interactive Apps

Small browser utilities built with HTML, CSS, and JavaScript. They are intentionally scoped, but useful for showing DOM work, form handling, local state, and responsive UI basics.

Password Generator

Create random passwords or memorable passphrases with adjustable length, character options, copy support, and a simple strength readout. Runs fully in the browser with no server calls.

JavaScript, Security Utility, DOM Events, Responsive UI

Open Password Generator

Unit Converter

Convert distance, weight, and temperature values using instant browser-side calculations and responsive form controls.

JavaScript, Forms, Math Logic, Responsive UI

Open Unit Converter

Tip Calculator

Calculate tips, bill totals, and per-person splits with preset percentages and custom input handling.

JavaScript, Form Validation, Calculation UI

Open Tip Calculator

Habit Tracker

Track weekly habits with daily checkoffs saved in local storage for a simple persistence-focused app.

JavaScript, Local Storage, State UI

Open Habit Tracker

Quick Notes

Create, edit, save, and delete browser-stored notes for study reminders, ticket notes, or project ideas.

JavaScript, Local Storage, CRUD UI

Open Quick Notes

Todo App

A persistent task list for adding, completing, deleting, and saving tasks locally in the browser.

JavaScript, Local Storage, CRUD UI

Open Todo App

Weather App

A ZIP-code weather lookup with external API data, validation messages, and dynamic result rendering.

JavaScript, API Integration, Dynamic Rendering

Open Weather App

Finance App

A market dashboard prototype with charting, search suggestions, market lists, and fallback data handling.

JavaScript, Chart.js, Data UI, APIs

Open Finance App

Game Development

Playable browser games and local Unity prototypes. These are separated from IT-support materials so each project has the right context.

Tabletop Ops

A turn-based 2D tabletop simulator with a grid map, draggable tokens, initiative, dice log, fog controls, JSON scene import/export, and optional LAN or dedicated WebSocket relay.

JavaScript, Canvas, WebSocket, Turn-Based Tools

Open Tabletop Ops ->

Roadkill Pilgrimage

A darkly comic Frogger-style arcade game. Guide your character across traffic lanes, dodge vehicles, and build a high score before the road claims the run.

React, TypeScript, Canvas, Arcade

Play Roadkill Pilgrimage ->

Mini RTS Clash

A 5v5 unit-control strategy game with capture points, AI play, hot-seat play, and positioning-focused combat.

React, TypeScript, Canvas, Strategy

Play Mini RTS Clash ->

Stick Arena CE

A Unity arena FPS prototype with bot matches, three weapons, shields, pickups, HUD, menus, match results, and a future-ready networking abstraction.

Status: Local playable Unity/WebGL prototype; public hosting and real networking are future milestones.

Unity, C#, WebGL, FPS Systems, Bots, UI

Lanternwild

A Unity frontier RPG prototype exploring self-hosted worlds, mod-friendly content data, settlements, professions, and slow-burn multiplayer RPG systems.

Status: Early prototype with design docs, base-game content structure, and content-validation workflow.

Unity, C#, JSON Data, Modding, RPG Systems, Documentation

CompTIA A+ Study

Self-built study tools I use while preparing for the CompTIA A+ Core 1 (220-1101) exam. Open in any browser, no install required.

Core 1 Study Sheet

A focused single-page reference covering the Core 1 (220-1101) domains: mobile devices, networking, hardware, virtualization and cloud, and hardware/network troubleshooting. Designed for quick review and last-minute scanning.

Use: Reinforces objective coverage and serves as a checkpoint for what to drill next.

CompTIA A+, Core 1, 220-1101, Study Reference, Networking, Hardware

Open Study Sheet ->

Core 1 Practice Trainer

An interactive practice tool with multiple-choice questions aligned to the Core 1 (220-1101) objectives. Tracks progress, surfaces weak areas, and lets me drill specific domains until they stick.

Use: Active recall practice to close the gap between recognizing material and confidently answering exam-style questions.

CompTIA A+, Core 1, 220-1101, Practice Questions, Active Recall, Study Tool

Open Practice Trainer ->

Education

Eastern Florida State College

Cybersecurity, In Progress

Studying networking, security foundations, operating systems, troubleshooting, and cybersecurity concepts.

Canisius College

BS Digital Media Arts, 2016

Built a foundation in technical communication, digital tools, design thinking, and project-based work.

Certification Goals

  • CompTIA A+ - In Progress

    Current focus covering hardware, software, networking basics, troubleshooting, operating systems, mobile devices, and support fundamentals.

Contact

I am available for entry-level help desk, desktop support, and IT support roles. Open to remote opportunities and roles in the Palm Bay / Melbourne, FL area.